Find answers to common questions about our managed security services.
ThinSky provides managed open-source security tools as a service. We take enterprise-grade security tools like Wazuh, Velociraptor, OpenVAS, and Keycloak, and offer them as fully managed services at a fraction of the cost of proprietary alternatives like Splunk, CrowdStrike, Qualys, and Okta.
Our cost savings come from three key factors:
ThinSky is ideal for organizations that need enterprise-grade security but find proprietary solutions cost-prohibitive. This includes small and mid-sized businesses, startups, non-profits, educational institutions, and enterprises looking to optimize their security spend.
Our pricing is based on your usage and the tools you need. Unlike traditional vendors who charge per-user or per-endpoint, we offer flat-rate or usage-based pricing that scales predictably. Contact us for a custom quote based on your specific requirements.
Yes! We offer a 14-day free trial for all our managed services. You'll get full access to the tools with our support team helping you get set up. No credit card required to start.
Absolutely. You can upgrade, downgrade, or add additional tools at any time. Our infrastructure is designed to scale with your needs, and changes take effect immediately with prorated billing.
We accept all major credit cards (Visa, MasterCard, American Express), ACH bank transfers, and wire transfers. For enterprise customers, we also offer NET-30 invoicing and PO-based purchasing.
Most deployments are completed within 24-48 hours. Simple setups like Keycloak SSO can be ready in hours, while more complex SIEM deployments with custom integrations may take a few days. Our team handles all the heavy lifting.
Yes, we offer hybrid and on-premises deployment options for organizations with specific compliance or data residency requirements. This includes support for private cloud, air-gapped environments, and dedicated infrastructure.
Absolutely. All our managed tools support standard APIs and integration protocols. Common integrations include SIEM log forwarding, ticketing systems (Jira, ServiceNow), messaging (Slack, Teams), and identity providers (Active Directory, LDAP, OAuth).
Our managed services include:
All plans include email and chat support during business hours. Professional and Enterprise plans include 24/7 phone support, dedicated account managers, and guaranteed response times (SLAs).
Yes! We provide comprehensive onboarding training for your team, including video tutorials, documentation, and live training sessions. Enterprise customers also have access to ongoing training and certification programs.
Standard support is available Monday-Friday, 9 AM - 6 PM EST. Professional and Enterprise customers receive 24/7/365 support with guaranteed response times based on ticket severity.
Yes. We implement industry-standard security practices including encryption at rest and in transit (TLS 1.3), regular security audits, penetration testing, and SOC 2 Type II compliance. Your data is isolated in dedicated environments and never shared.
ThinSky maintains SOC 2 Type II certification and supports compliance with HIPAA, PCI DSS, GDPR, and PIPEDA. We can provide BAAs for healthcare customers and DPAs for GDPR compliance.
By default, data is stored in our secure cloud infrastructure in the US (AWS/GCP). For customers with data residency requirements, we offer regional deployments in Canada, EU, UK, and Australia.
We have a comprehensive incident response plan. In the unlikely event of a breach, we will notify affected customers within 24 hours, provide detailed forensic analysis, and work with you on remediation. Full details are available in our DPA.
Our team is here to help. Schedule a call or send us a message.